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PICK-UP & DROP OFF TIMES, CANCELLATIONS, NO-SHOWS & LATENESS: Please keep in mind, that we work on an appointment only basis, this is how we are able to spend one-on-one time with your pet. If you must cancel an appointment, please call at least 24 hours in advance. If you do not show for your appointment, you must pay in advance to secure another appointment. Arriving more than 15 minutes late for your appointment (without prior notification) will be considered a no-show. If you are running late, please call and we will try to accomodate your schedule. In order for each and every dog to get their individual attention during their stay we only keep your best friend as short time as possible. At the time you drop your dog off at the salon, you will be given an approximate time( Average 2-3 hours ) for pick up. You will also be called as soon as I have made your dog beautiful! Please be advised....... If you do not pick your dog up within 30 minutes of the agreed time, you will be charged an additional fee of: $7.50 every one-half hour or ( $15 an hour) The minimum charge in any case will be $7.50 Chargable time will start 30 minutes after I call you. There may be exceptions if agreed upon at the time of drop off that you can not come until a certain time. There will be an additional $20 charge added to your service for any dog not picked up at closing time. CAT POLICY: Cat grooming is not offered. Cat grooming is a very specialized aspect of grooming, please choose your cat groomer carefully. AGGRESSIVE PETS: If your pet shows signs of extreme stress or aggression, we recommend the session be terminated. For some a mild tranquilizer (as prescribed by your vet) may be appropriate until they learn to trust and accept the grooming session. All necessary steps are taken here to keep your pet calm & relaxed. Some animals have had bad past grooming experiences, or no experience at all, and they will need some time to learn to trust their groomer. In cases such as these, we recommend breaking the sessions down into smaller, more tolerable sessions - with the ultimate goal of building up to a full session. SKUNKED DOGS: Call for an emergency appointment immediately! The sooner the dog receives treatment the better! Timeliness is a critical factor in successful removal of the skunk odor! FLEAS & TICKS: If you notice your fur-kid has fleas, please call immediately so we can make arrangements to get you in ASAP. For a heavily infested pet, we may request that you apply a topical flea/tick product (like Frontline) at least 24 hours before your appointment. You may also want to ask your vet about CAPSTAR, an oral medication that will kill any flea on your pet (it actually begins working in 30 minutes!). When a flea infestation occurs - the home environment (your home, their bedding, your yard, your car etc.) must be treated to kill any of the fleas, flea eggs and larvae that remain. Please be sure to treat the dog & the environment to successfully rid your home & pet of fleas. Keep your pet on a regular grooming schedule. A clean, well-groomed pet is the best way to keep the flea problem at bay. After successful extermination of the parasites, I will help you maintain your flea-free lifestyle! Please feel free to call or email with any questions you may have. We understand that you are trusting us with your furry-kids & have a lot of questions.s |