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In order to provide the excellent service that has become synonymous with The Beauty Pawlor, please adhere to the following salon policies. This will allow for a smooth-running schedule that so we can continue to provide the high-quality, one-on-one service you have come to expect. The Beauty Pawlor does not offer “conevor-belt-style” grooming, each dog has their own allocated time slot where they get my undivided attention and are not forced to sit and wait for long periods of time. In order to be able to provide this kind of service, I must to stick to a strict appointment schedule. This makes the days book up very quickly, as there are only so many availble time-slots in a day. This quality customer service is what makes The Beauty Pawlor a salon above the rest and why you choose to come here for your dog-grooming needs. So let’s work together in order to make our sessions run as smoothly as possible. I truly appreciate your understanding, & look forward to servicing you and your pet. Thank you so much. CANCELLATIONS: Please give at least 24 hours prior notice (weekdays) & 48 hours (weekends) if you must cancel your appointment. Last minute cancellations (less than 24 hours notice) will incur a $35 fee. LATENESS: If you are running late, please call as soon as possible so I can call my following appointments and push them back. If you are running more than 30 minutes late, you may have to reschedule. I will try my best to accomodate you. NO SHOWS: If you do not show for your appointment you will be charged for the full groom and will have to pay in advance to secure future appointments. MAINTENACE SCHEDULES: Proper maintenance is necessary to keep your pet looking & feeling his/her best. We will help you decide a reasonable time schedule for your pet’s grooming maintenance (usually every 6-8 weeks). If you exceed this time frame an additional fee will be assessed to cover the extra time it will take to return your pets coat to the desired condition. PET PICK-UP: When you drop your dog off at the salon, you will be given an approximate time for pick up (Average 2-3 hours). I will call you when your dog is finished and ready to be picked up. Unless prior arrangement have been made, If you do not pick your dog up within 30 minutes of your scheduled pick up time, an additional fee of: $10.00 per half hour with be incurred. DEMATTING: If your pet becomes severly matted, he/she will have to be shaved. Even for tolerant dogs, all-over body dematting is excruciatingly painful to remove. It is in your pets’ best interest to be shaved and comfortable. I will be glad to help you learn how to properly brush and maintainyour dogs coat so you can avoid another shaving session in the future. CAT POLICY: Cat grooming is not offered. Cat grooming is a very specialized aspect of grooming, please choose your cat groomer carefully. AGGRESSIVE PETS: If your pet shows signs of extreme stress or aggression, we recommend the session be terminated. For some a mild tranquilizer (as prescribed by your vet) may be appropriate until they learn to trust and accept the grooming session. All necessary steps are taken here to keep your pet calm & relaxed. Some animals have had bad past grooming experiences, or no experience at all, and they will need some time to learn to trust their groomer. In cases such as these, we recommend breaking the sessions down into smaller, more tolerable sessions - with the ultimate goal of building up to a full session. Additional fees will be incurred. SKUNKED DOGS: Call for an emergency appointment immediately! The sooner the dog receives treatment the better! Timeliness is a critical factor in successful removal of the skunk odor! FLEAS & TICKS: If you notice your fur-kid has fleas, please call immediately so we can make arrangements to get you in ASAP. For a heavily infestation we may request that you contact your veterinarian to apply topical flea/tick product (like Frontline) after your pets grooming session to prevent further infestation. You may also want to ask your vet about CAPSTAR, an oral medication that will kill any flea on your pet (it actually begins working in 30 minutes!). When a flea infestation occurs - the home environment (your home, their bedding, your yard, your car etc.) must be treated to kill any of the fleas, flea eggs and larvae that remain. Please be sure to treat the dog & the environment to successfully rid your home & pet of fleas. Keep your pet on a regular grooming schedule. A clean, well-groomed pet is the best way to keep the flea problem at bay. After successful extermination of the parasites, I will help you maintain your flea-free lifestyle! Please feel free to call or email with any questions you may have. We understand that you are trusting us with your furry-kids & have a lot of questions - so please ask away! |