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Please click here to download The Beauty Pawlor's New Client form. We ask that you complete this contact sheet before your first appointment so we can keep your dog's personal information on file. At The Pawlor, we keep records on our customers so we can tailor all grooming sessions to best suit you and your dogs personal needs. (you will need to have Acrobat Reader installed to read this document, you can get it here) In order to provide the excellent service that has become synonymous with The Beauty Pawlor, we ask that you please familiarize yourself with the following salon policies. This will allow for a smooth-running schedule so we can continue to provide the high-quality, one-on-one service you have come to expect. The Beauty Pawlor does not offer “conveyor-belt-style” grooming, each dog has their own allocated time slot where they get undivided attention and are not forced to sit and wait for long periods of time. In order to be able to provide this kind of service, we must to adhere to an appointment schedule. This makes the days book up quickly, as there are only so many availble time-slots in a day. This quality customer service is what makes The Beauty Pawlor a salon above the rest and why many choose to come here for their dog-grooming needs. So let’s work together in order to make our sessions run as smoothly as possible. We truly appreciate your comsideration, & look forward to servicing you and your fur-kid for years to come. Thank you so much. CANCELLATIONS: Please give at least 24 hours prior notice (weekdays) & 48 hours (weekends) if you must cancel your appointment. Last minute cancellations (less than 24 hours notice) will incur a $35 fee. LATENESS: If you are running late, please call as soon as possible to let us know. If you are running more than 30 minutes late, you may have to reschedule. We will try our best to accomodate you. NO SHOWS: If you do not show for your appointment (without notice), you will be billed for the full groom and will have to pay in advance to secure future appointments. MAINTENANCE SCHEDULES: Proper maintenance is necessary to keep your pet looking & feeling his/her best. We will help you decide a time schedule for your pet’s grooming maintenance (usually every 6-8 weeks). If you exceed this time frame an additional fee may be assessed to cover the extra time it will take to return your pets coat to the desired condition (due to knotting, excessive shedding & undercoat removal, etc.). PET PICK-UP: When you drop your dog off at the salon, you will be given an approximate time for pick up (Average 2-3 hours). We will call you about 30 minutes before your dog is finished and ready to be picked up. If you do not pick up your dog on time, a pet-sitting fee of: $10.00 per half hour will be incurred unless prior arrangements have been made with us. DEMATTING: If your dog becomes severely matted, he/she will probably have to be shaved. Even for tolerant dogs, dematting large or sensitive areas is excruciatingly painful and potentially dangerous. It is in your pets’ best interest to be shaved and comfortable, the hair will grow back sooner than you think. We will also help you learn how to properly brush and maintain your dogs coat so you can avoid another shaving session in the future. CATS: Cat grooming is not currently offered. Cat grooming is a very specialized aspect of grooming, please choose your cat groomer carefully. We recommend Candy's Critter Cuts in Bangor 610-588-7825. Tell em The Beauty Pawlor sent ya! AGGRESSIVE PETS: If your pet shows signs of extreme aggression, the session will be terminated. For some a mild tranquilizer (as prescribed by your vet) may be appropriate until they learn to trust and accept grooming. All necessary steps are taken here to keep your pet calm & relaxed. Some animals have had bad past grooming experiences, or no experience at all, and they will need some time to learn to trust their groomer. In cases such as these, we recommend breaking the sessions down into smaller, more tolerable sessions - with the ultimate goal of building up to a full session. Additional fees will be incurred. SKUNKED DOGS: Call for an emergency appointment immediately! The sooner the dog receives treatment the better! Timeliness is a critical factor in successful removal of the skunk odor. FLEAS & TICKS: If you notice
your fur-kid has fleas, please call immediately so we can make arrangements
to get you in ASAP. For a heavy infestation we may request that
you apply topical flea/tick product (like Frontline) after your
pets grooming session. We usually do not promote chemical-based
flea & tick products, but in the case of an infestation they
are the most effective. After successful extermination of the parasites,
I will help you maintain your flea-free lifestyle naturally! Please feel free to call or email us with any questions you may have. We understand that you are trusting us with your furry-kids & have a lot of questions - so please ask away! |